Refund policy
Returns & Exchanges
Due to limited availability returns and exchanges are not accepted. We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement, subject to availability, or store credit. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
Refunds (if applicable)
No refunds due to limited availability of products. We are committed to providing you with the absolute best products. Should you have an issue with your order please email us at service@andrea-darcell.com with a photo of the product you received along with detail shots you wish to include. We will use this information to review and prevent future errors. Our customer service team will review your claim.
If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear.
Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Sale items (if applicable)
All sale or clearance items are final sale.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Time to appeal
When you receive your order, within 5 days of receiving the goods you have the right to appeal your order to us.
Method of refund
For refunds via international debit card (Visa & Mastercard) or domestic ATM, you will normally not receive a notification message from the bank. If you want to know if the amount has been completed successfully, please check your bank statement after receiving the refund notice from 5 - 10 working days (Visa / Mastercard) or 3-5 business days. working days (domestic ATM card)
In case your statement has not received the refund after the above time, please contact the card center of the issuing bank to check or request support at service@andrea-darcell.com
Contact information and refund process.
Step 1: Contact the store's support via email service@andrea-darcell.com to guide the order refund process.
Step 2: Follow the instructions of the advisor.
Step 3: Package products, promotional gifts (if any) together with VAT invoices if any.
Step 4: Return to address